Every legal document governing the purchase, license, deployment, and ongoing use of Northstar products and services. 15 policies in three categories.
The agreements every customer accepts. Read once at onboarding, then reference.
The umbrella agreement governing every Northstar deployment.
End-user license for HelmOS, Compose, Cuemaster, and all bundled software.
What we collect, why, and how we protect it.
Cookies + similar storage used on Northstar web properties.
What you can and cannot do with our hardware, software, and services.
How our physical products, warranties, and ongoing support work day-to-day.
Hardware warranty coverage, durations, and claim procedure.
How support tiers, response times, and escalation paths work.
Commitments and remedies per support tier.
Refund eligibility, return procedure, restocking rules.
Shipping carriers, lead times, international handling.
Regulatory, accessibility, and third-party-vendor disclosures.
GDPR / CCPA data processing addendum for customers in regulated jurisdictions.
Third-party vendors that may process customer data on our behalf.
US export-control posture for hardware shipments and software downloads.
WCAG 2.1 AA conformance commitments + accessibility contact.
Copyright infringement reporting procedure under 17 U.S.C. § 512.
Email legal@northstarshowsystems.com with the document reference (e.g. NSS-LEGAL-TOS-001) in the subject.