Privacy Policy

1. INTRODUCTION

Northstar Show Systems (“Northstar,” “we,” “our”) is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy describes the types of information we collect, how we use and protect it, when we share it, and the rights available to individuals regarding their personal data.

This Policy applies to all Northstar products, services, websites (northstarshowsystems.com and subdomains), the Customer Portal, and Hardware telemetry systems.

2. INFORMATION WE COLLECT

2.1 Information You Provide

• Account registration: name, email, phone, company, job title, address
• Support tickets: issue descriptions, screenshots, device serial numbers
• Purchase information: billing address, payment method (processed by Stripe)
• Training records: course enrollment, completion, certification results
• Communications: emails, chat messages, phone call records with support

2.2 Information Collected Automatically

• Device telemetry: device status (online/offline), firmware version, uptime, last poll time, error logs, IP address on the TrueNorth network
• Portal usage: login timestamps, pages visited, features used, browser type, IP address
• Website analytics: page views, referral sources, geographic region, device type
• Cookies: session cookies (required), analytics cookies (optional), preference cookies (optional)

2.3 Information We Do NOT Collect

• Show content: audio files, video clips, or creative assets stored on Polaris nodes
• Guest data: information about venue guests or attendees
• Biometric data: no facial recognition, fingerprints, or voice recordings

3. HOW WE USE INFORMATION

4. DATA SHARING

Northstar does not sell personal information. We share data only in these circumstances:

• Service providers: Hosting (Cloudflare), payment processing (Stripe), email delivery (Mailgun/SES), analytics providers — under data processing agreements.
• Legal requirements: When required by law, court order, or governmental regulation.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with advance notice.
• With consent: When you explicitly authorize sharing.

5. DATA RETENTION

6. DATA SECURITY

Northstar implements industry-standard security measures including: TLS 1.2+ encryption for all connections; bcrypt password hashing (cost factor 12); JWT tokens signed with RS256; Cloudflare WAF and DDoS protection; role-based access control with MFA; quarterly key rotation; and regular security audits.

7. YOUR RIGHTS

7.1 All Users

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time

7.2 GDPR Rights (EEA/UK Residents)

• Right to data portability
• Right to restrict processing
• Right to object to processing based on legitimate interest
• Right to lodge a complaint with a supervisory authority

7.3 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (note: Northstar does not sell personal information)
• Right to non-discrimination for exercising privacy rights

8. COOKIES

9. INTERNATIONAL TRANSFERS

Northstar processes data primarily in the United States using Cloudflare’s global edge network (300+ data centers). For EEA/UK data subjects, transfers are governed by Standard Contractual Clauses (SCCs) as approved by the European Commission.

10. CHILDREN’S PRIVACY

Northstar products and services are designed for business use and are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

11. CHANGES TO THIS POLICY

Northstar may update this Policy from time to time. Material changes will be communicated via the Customer Portal announcement system and email notification at least 30 days before the effective date. Continued use of Northstar products after the effective date constitutes acceptance of the updated Policy.

12. CONTACT

For privacy inquiries, data access requests, or complaints: privacy@northstarshowsystems.com

DOCUMENT CROSS-REFERENCES:

• Terms of Service (NSS-LEGAL-TOS-001)
• Support Policy (NSS-LEGAL-SUP-001)